Living with SPRiNG | Electronic Reporting | Data Import | Support
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Support

Spring Programs understands that you need more than excellent software; you need support and care of the same quality. This care must extend through the complete life of the software for it to realise its full potential and provide users with the maximum benefit.

Installation

The installation procedure is carried out by our consultants and at the end of day one your system will be ready to use, your staff will be trained and provided with learning packs.

The linking of your source data system will then be worked on within the timetable that we have agreed with you. Our technical staff will not only work with you on SPRiNG itself, but also look at your other systems and processes to make your reporting as efficient as possible.

Extensive on-screen help

We have spent a lot of time ensuring that SPRiNG's own help files are as detailed as possible, whilst still making it easy to find the answer to your question. The Help system contains not only information on the SPRiNG system, but also information provided by your regulatory body.

If you can't find the answer you are looking for in the help file then you can call the…

Hotline

Spring Programs offers exceptional ongoing support to its users. Knowledge, skill and patience make sure that our users have the very minimum interruption, and have no hesitation in calling us. If you have a deadline to meet for your reporting, you can feel confident that the support will be there to ensure the deadline is met.
Don't just take our word for it, speak to some of our users; contact us for details.

Keeping you up-to-date

We feel that part of our support for the user extends to provision of information for reporters. Our website contains the latest information from regulatory bodies, information on recent software developments, and links to other useful websites.

We provide an email news service so you don't have to go searching for the latest news.
Printed newsletters and regular user group meetings also ensure that our users are the best informed.

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