| SPRiNG Info | ![]() |
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| To help and inform | ||||||||||||||||||
| Hotline Support | FAQs | Useful Websites | ||||||||||||||||||
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Frequently Asked Questions | |||||||||||||||||
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My regulatory authority has just released a new Form. When will it be available on SPRiNG and how much will it cost? |
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To set up
the new Form on SPRiNG, click Utilities menu item Forms Available.
Move the required Form from the left hand list to the right. Click
the Close button to accept the change. Then choose Forms,
Schedule to specify the frequency of the form. |
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I need to produce another report, which uses similar data to Forms I already produce for my regulatory reporting. Can I do this in SPRiNG? |
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SPRiNG says that my data fails the validation checks but I disagree. Is SPRiNG wrong? |
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We will also
liaise with the regulatory bodies as required to resolve the problem. |
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If I need help with a particular function in SPRiNG do I call the Hotline? |
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We also give you an Introduction Pack when SPRiNG is installed to help familiarise you with the software. If this does
not answer your question, you are welcome to call the Hotline
support team. |
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How often do you release new versions of SPRiNG and how much do the upgrades cost? |
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The upgrades,
including the improvements in functionality, are provided as part of your
annual maintenance fee. This effectively gives you an evolving product
at no additional cost. |
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Spring Programs are not based in London, isn't that a problem for supporting the software? |
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I'm a new user of SPRiNG and my predecessor had left before s/he could train me. What do I do? |
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Is it possible to package up the installation of SPRiNG on a workstation in something like Tivoli? |
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My copy of SPRiNG utilises Access 2000, we are upgrading to a later version of Office and/or Access. What should I do? |
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